As you may know, those of you out there who are active on StackOverflow and other StackExchange sites, they’ve got a site called Area51 that lets people propose new sites for the StackExchange network. Proposals that get enough support get launched as beta sites, and successful betas “graduate” to full-fledged SE sites.
Since the purpose of StackExchange has been explicitly stated as not being about discussions, debates, or other “forum chat” stuff but about establishing definitive, authoritative answers to questions that can be answered definitively, I came up with a proposal yesterday that fits that mission perfectly, and would provide a sorely-needed resource in today’s world. The basic focus of the site would be “How do I cut through useless automated support and reach an actual human being at company X?” Anyone who’s ever grappled with this problem will know exactly what I’m talking about and why a site like this would be a useful resource.
It’s off to a bit of a slow start at the moment, and unfortunately it seems the first person to take notice is an obnoxious troll who seems to have gotten it into his head that this would attract a bunch of useless answers like “visit this URL” or “call this phone number” and lead to a low-quality site. While he’s correct that that would be a low-quality site, the guy’s obviously either nuts or malicious due to his continued insistence on this line of “reasoning.” Anyone who’s ever struggled with obfuscated phone trees knows that such a simplistic answer would never be accepted because it just doesn’t work, but when this is pointed out he completely ignores it and just restates his original premise again.
So I’m asking for some help. Anyone who realizes that this would be a useful thing to have around, and would like to see a resource like this become a reality, please go to http://area51.stackexchange.com/proposals/69365/reaching-a-human-being and support it.