As you may know, those of you out there who are active on StackOverflow and other StackExchange sites, they’ve got a site called Area51 that lets people propose new sites for the StackExchange network. Proposals that get enough support get launched as beta sites, and successful betas “graduate” to full-fledged SE sites.
Since the purpose of StackExchange has been explicitly stated as not being about discussions, debates, or other “forum chat” stuff but about establishing definitive, authoritative answers to questions that can be answered definitively, I came up with a proposal yesterday that fits that mission perfectly, and would provide a sorely-needed resource in today’s world. The basic focus of the site would be “How do I cut through useless automated support and reach an actual human being at company X?” Anyone who’s ever grappled with this problem will know exactly what I’m talking about and why a site like this would be a useful resource. Continue reading ‘Reaching A Human Being’ »